DCACADES SOLUTIONS TERMS AND CONDITIONS

1. Application

1.1 These Terms and Conditions apply to the provision of Services by the Supplier to the Client.

1.2 In case of conflict between these Terms and Conditions and any other terms (of the Student/Client or otherwise), these Terms and Conditions shall prevail unless expressly agreed otherwise by the Supplier in writing.

1.3 This website is not intended for or designed to attract children under the age of 16. We do not knowingly collect personal information from anyone under 16. If you are under 16 and wish to use this site requiring you to submit personal information, please have your parent or guardian do so on your behalf.

2. Definitions and Interpretation

2.1 In these Terms and Conditions, unless the context requires otherwise:

• ‘Business Day’ means a day (excluding Saturdays) when banks are generally open for normal banking transactions (excluding solely for trading and settlement in Euros);
• ‘Student/Client’ means any individual, firm, or corporate body (including successors and assigns) purchasing services from the Supplier;
• ‘Commencement Date’ refers to the start date of the agreement as specified in the Schedule;
• ‘Fees’ are the charges payable by the Client under Clause 4 following the Terms of Payment;
• ‘Services’ are those provided by the Supplier to the Client as detailed in the Schedule;
• ‘Supplier’ refers to Decades Solutions Limited;
• ‘Terms of Payment’ are the payment terms for Fees outlined in the Schedule.

2.2 Unless context requires otherwise:

• ‘writing’, or any similar expression, includes communication by electronic, facsimile, or similar means;
• ‘a statute’ or provision thereof refers to that statute or provision as amended or re-enacted;
• ‘these Terms and Conditions’ include these Terms and Conditions and any amendments or supplements;
• ‘Schedule’ means a schedule attached to these Terms and Conditions;
• ‘Clause’ or ‘paragraph’ refers to a Clause of these Terms and Conditions (excluding Schedules) or a paragraph of the relevant Schedule;
• ‘Party’ or ‘Parties’ refers to the parties to these Terms and Conditions.

2.3 Headings are for convenience and do not affect interpretation.

2.4 Singular includes plural and vice versa.

2.5 References to any gender include all genders.

3. The Services

3.1 From the Commencement Date, the Supplier shall provide the Services to the Student/Client upon receipt of Fees as per the Terms of Payment.

3.2 The Supplier will exercise reasonable care and skill in providing the Services.

3.3 The Supplier will make every effort to fulfill obligations under these Terms and Conditions, but time is not essential for performance.

3.4 Course materials are in English, and it is the responsibility of the Student/Client to be proficient in written and spoken English to complete the course satisfactorily.

4. Fees

4.1 The Student/Client agrees to pay the Fees according to the Terms of Payment.

4.2 The Student/Client will compensate the Supplier for additional services not specified in the Schedule at the Supplier’s prevailing daily rate at the time, or as otherwise agreed. Charges for additional services are in addition to amounts due for expenses.

4.3 All sums due under these Terms and Conditions are exclusive of any value-added or other taxes (excluding corporation tax) for which the Party is liable.

5. Payment

5.1 Both Parties must make all required payments under these Terms and Conditions before services commence. Upon agreement to provide services by the Supplier and purchase of said services by the Student/Client, an invoice in Pounds Sterling for the agreed amount will be issued. Payment must clear in our UK bank before service delivery, without set-off, withholding, or deduction except as required by law.

6. Refunds, Cooling Off Period, and Deferment

6.1 The Student/Client may cancel within 30 days of placing an order. Order placement includes written confirmation, issuance of a purchase order number, or payment. Upon cancellation, a full refund of all Fees will be promptly issued to the original payment method. Refunds via cheque will be issued once cleared in the company’s bank account. Credit or debit card refunds will be credited back once funds are received in the company’s account, which may take up to 30 days.

6.2 Deferment requests must be made in writing to our support team, specifying reasons and duration. Each deferment request will be evaluated individually, potentially pausing course access, cancelling with or without refund, or requiring a reinstatement fee, as decided at the time.

7. Variations and Amendments

7.1 We reserve the right to modify the content and availability of course materials at any time, in accordance with the requirements set by the awarding body.

8. Registrations and Examinations

8.1 The Student/Client is responsible for notifying the Supplier of their preferred examination location and date at least eight weeks before the scheduled exam date (NEBOSH only).

8.2 If the Student/Client wishes to sit the examination at a test center other than the Supplier's location, the Student/Client will be responsible for making their own registration arrangements and covering any additional fees payable to the exam center, such as universities or British Councils (NEBOSH only).

8.3 If the Student/Client wishes to sit the examination on a date different from the Supplier's scheduled dates, the Student/Client is responsible for handling their own registration and any additional fees.

8.4 Apart from the situations mentioned in clauses 8.2 and 8.3, the Supplier will handle the registration of the Student/Client with the relevant awarding body where applicable.

8.5 Unless otherwise agreed in writing, exam fees must be paid at the time of booking the examination.

9. Licence to Use the eLearning Service

9.1 Each purchase of our eLearning service provides a single user license. The Student/Client will be assigned a unique ‘username’ and ‘password’ for access.

9.2 Each license has a predefined lifespan, depending on the course. For instance, IOSH courses expire after six months, and NEBOSH courses expire after one year.

9.3 Each license allows the Student/Client access to the course materials 24 hours a day, 365 days a year.

9.4 Each license includes access to personal tutor support via e-mail.

9.5 Deferment of the course is not allowed unless granted in writing by a Director of Decades Solutions.

10. Termination

10.1 The Supplier may terminate the agreement immediately and without refund if the Student/Client breaches any obligations under these Terms and Conditions. This includes, but is not limited to:

• 10.1.1 Failure by the Student/Client to pay for agreed services on time.
• 10.1.2 Inappropriate conduct by the Student/Client towards staff, other students, or on forums/chat rooms.
• 10.1.3 The Student/Client entering liquidation (other than for a bona fide amalgamation or reconstruction) or making arrangements with creditors before payment.
• 10.1.4 The Student/Client becoming bankrupt or unable to pay debts under Section 123 of the Insolvency Act 1986 before payment is made.
• 10.1.5 The Student/Client ceasing or threatening to cease business operations before agreed payment is made.
• 10.1.6 Any circumstances beyond the reasonable control of the Supplier (including but not limited to the termination of service through no fault of the Supplier) that necessitate the termination of service before payment is made.

10.2 If termination occurs under sub-Clause 10.1, the Supplier will retain any sums already paid by the Student/Client, without prejudice to other rights the Supplier may have, whether under law or otherwise.

11. Liability

11.1 If the Supplier fails to perform the Services with reasonable care and skill, the Supplier will carry out remedial actions at no extra cost to the Student/Client.

11.2 The Student/Client shall indemnify the Supplier against all damages, costs, claims, and expenses arising from loss or damage to any equipment (including third-party equipment) caused by the Student/Client or their agents or employees.

11.3 The Supplier shall not be liable to the Student/Client or in breach of these Terms and Conditions due to any delay or failure in performing its obligations, if the delay or failure was caused by circumstances beyond the Supplier’s reasonable control.

12. Force Majeure

12.1 Neither the Student/Client nor the Supplier shall be liable for failure or delay in performing their obligations under these Terms and Conditions due to causes beyond their reasonable control, including but not limited to power failure, Internet Service Provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action, or any other event beyond the control of the Party in question.

13. Waiver

13.1 No waiver by the Supplier of any breach of these Terms and Conditions by the Student/Client will be considered as a waiver of any subsequent breach of the same or any other provision. A waiver of any term or provision is effective only if given in writing and signed by the waiving Party and is limited to that specific instance.

13.2 No delay or failure by either Party in exercising any right, power, or privilege under these Terms and Conditions will operate as a waiver, nor will any partial exercise preclude further exercise of the same or other rights.

14. Severance

14.1 If any provision of these Terms and Conditions is found to be unlawful, invalid, or unenforceable, such provision shall be severed from the remaining provisions, which will remain valid and enforceable.

15. Copyright

15.1 The Supplier retains all copyrights and other rights in connection with the products of or related to the provision of Services or facilities. The Supplier reserves the right to take appropriate actions to prevent or restrain any infringement of such rights.

16. Notices

16.1 All notices under these Terms and Conditions shall be in writing and deemed duly given if signed by, or on behalf of, a duly authorized officer of the Party giving the notice.

16.2 Notices will be deemed duly given:

• 16.2.1 When delivered by courier or other messengers (including registered mail) during normal business hours.
• 16.2.2 When sent via fax or e-mail, and a successful transmission report or return receipt is generated.
• 16.2.3 On the fifth business day following mailing, if sent by national mail with prepaid postage.
• 16.2.4 On the tenth business day following mailing, if sent by airmail with prepaid postage.

In each case, the notice should be addressed to the most recent address, e-mail address, or facsimile number notified by one Party to the other Party.

16.3 Service of any document for legal proceedings related to these Terms and Conditions shall be made by delivering it to the other Party at its registered or principal office or any other address provided by the other Party.

17. Law and Jurisdiction

17.1 These Terms and Conditions will be governed by the laws of England and Wales.

17.2 Any dispute between the Parties arising from these Terms and Conditions will fall under the jurisdiction of the courts of England and Wales.

18. Complaints Procedure – A Guide for Students

We are committed to delivering high-quality education and services to our students from enrollment to the awarding of certificates. We value feedback and use complaints to improve the student experience. If something goes wrong or you are dissatisfied, please do not hesitate to raise your concerns. You should feel free to do so without fear of disadvantage. The procedure for submitting complaints is outlined below.

Complaints Procedure

What is a Complaint?

A complaint is any expression of dissatisfaction regarding our actions, inaction, or the standard of service provided by us or on our behalf.

What Can I Complain About?

You can raise a complaint about the following:

• The quality and standard of any service we provide.
• Failure to provide a service.
• The quality of our facilities or learning resources.
• Unfair treatment or inappropriate behaviour by a student or staff member.
• The failure of Dcacades Solutions to follow an appropriate administrative process.
• Dissatisfaction with the policies of Dcacades Solutions.

Your complaint may involve multiple aspects, multiple departments, or individuals working on our behalf.

What Can’t I Complain About?

Certain issues are outside the scope of our complaints procedure, including:

• A routine, first-time request for a service.
• A request under Freedom of Information or Data Protection legislation.
• A request for information or an explanation of policy or practice.
• An appeal regarding an academic decision on assessment or admission.
• An issue that is being, or has been, considered by a court or tribunal.
• A request for compensation only.
• An attempt to have a previously concluded complaint reconsidered after a final decision has been made.

We will not typically treat information received through routine feedback mechanisms, such as responses to questionnaires, as complaints.

If other procedures or rights of appeal may help resolve your concerns, we will provide information and guidance on how to proceed.

Who Can Complain?

Anyone who receives, requests, or is directly affected by the services of Dcacades Solutions can make a complaint. We encourage individuals to approach us directly, but complaints can also be submitted by a representative, friend, or family member, provided that clear written authority is given to both the representative and us.

How Do I Complain?

You may submit a complaint in person, by phone, in writing, or via email. We find that issues are resolved more effectively if raised promptly and directly with the service concerned. To resolve the matter on the spot, please contact the relevant department.

When submitting a complaint, please include the following:

• Your full name and address.
• A detailed description of the complaint.
• A clear account of what has gone wrong.
• What you would like us to do to resolve the issue.

Is There a Time Limit for Making a Complaint?

Typically, complaints must be submitted within six months of:

• The issue arising, or
• Finding out that there is a reason to complain.

In exceptional cases, we may accept a complaint beyond the time limit. If you believe the time limit should not apply, please explain why.

What Will Happen if I Complain?

Our complaints procedure consists of two stages:

Stage 1 – Front-line Resolution

We aim to resolve complaints promptly and as close to the point of service delivery as possible. This may involve providing an on-the-spot apology, explanation, and immediate corrective action. If possible, raise your concerns with the relevant staff member in person, by phone, in writing, or via email.

We will provide our decision at Stage 1 within five working days unless exceptional circumstances arise.

If you are dissatisfied with the response at Stage 1, we will inform you of the next steps. You may choose to escalate your complaint to Stage 2.

Stage 2 – Complaint Investigation

Stage 2 addresses complaints that were not resolved at Stage 1, or that are complex and require a more detailed investigation. We encourage complaints to be submitted in writing to ensure clarity and to facilitate the investigation. Complaints made in person or by phone will also be accepted.

At Stage 2, we will:

• Acknowledge receipt of your complaint within three working days and inform you of the person handling your case.
• Discuss the complaint to understand the reasons for dissatisfaction and the desired outcome.
• Provide a full response to the complaint as soon as possible, and within 20 working days.

If the investigation takes longer than 20 working days, we will inform you of the delay, agree on revised time limits, and keep you updated on progress.

NEBOSH-Specific Complaints

If you are dissatisfied with the outcome of our internal complaints process, you may escalate your complaint directly to NEBOSH. The NEBOSH complaints procedure is available on their website.

If the NEBOSH qualification is accredited by SQA Accreditation and the assessment took place within the UK, you may also seek regulatory advice from SQA Accreditation. More details are available on the NEBOSH website.

Pass Guarantee

When you purchase a course from us, you must complete it within six months for IOSH courses and 12 months for NEBOSH courses. If you take the exam within the first year and do not pass, we will continue to support you until you succeed. You will retain access to the course and tutor support for as long as necessary for you to pass.

Price Match Guarantee

If you find a cheaper price for the same course elsewhere, we will match or beat the price. You need to provide a link to the website with the lower price or a written quote from the other course provider. We reserve the right to investigate further upon receiving your request.

Payment Plan Option

If you opt for a payment plan to pay for your course, you authorize Dcacades Solutions to debit your bank account for the agreed amount until your account is fully paid. Failure to comply may result in suspension of your course, and your account may be sent to collections, where penalties or interest may apply.

If you are using PayPal for your payment plan, you authorize Dcacades Solutions to debit your PayPal account via a reference transaction. The payment terms are set before you purchase the course, and by completing the purchase, you agree to the specified amounts and intervals.

Should you need to cancel the payment plan before full payment is made, you may do so through your PayPal account. However, cancellation will result in course suspension and may lead to your account being sent to collections.

DCACADES SOLUTIONS PRIVACY POLICY

Privacy Policy

Dcacades Solutions Ltd takes your privacy very seriously. This Privacy Policy outlines how we collect, use, store, and share your personal information when you interact with us. Please read this notice carefully, as it includes important details regarding your rights and how we protect your data. This policy is in accordance with the General Data Protection Regulation (GDPR).

1. Who We Are

When this notice refers to "we," "us," or "Dcacades Solutions," it means Dcacades Solutions Ltd and its associated operational entities.

2. Information We Collect

We collect information when you:

• Register with us
• Purchase our products or services
• Contact us or provide feedback
• Post content on our website or social media platforms
• Complete customer surveys
• Participate in promotions or competitions

We may also receive information from third parties, such as accreditation or awarding bodies.

Information collected may include (but is not limited to):

• Full name
• Contact details (e.g., email address, phone number)
• Date of birth
• Payment information
• Accessibility and dietary requirements (if applicable)

We may share your data with trusted third parties such as ticketing agents, social media agencies, website hosts, event promoters, and affiliates, but only with your consent for marketing or service-related purposes.

3. Data Retention

Your personal data will be retained only for as long as necessary to fulfill the purposes for which it was collected or as required by law. We may retain data to:

• Conduct audits
• Fulfil legal obligations
• Resolve disputes

4. Information About Third Parties

If you provide information on behalf of another individual (e.g., employees, directors, officers), you must confirm that they have consented to:

• The processing of their personal data
• Receiving data protection notices
• The processing of potentially sensitive data

5. Systems Used for Data Processing

We may process data through:

• Our computer networks
• Email and messaging systems
• Internet and telecommunication services
• Third-party platforms (e.g., Google, Facebook)

6. Cookies

Our website uses cookies to:

• Track usage and behavior
• Monitor site activity
• Improve user experience

You may manage or disable cookies via your web browser settings. Please note that disabling cookies may affect website functionality.

7. Reasons for Processing Your Data

We process your personal information for various legitimate purposes, including:

• Providing our services
• Customer profiling and analytics
• Marketing communications (with consent)
• Customer service and feedback
• Operational needs (e.g., record keeping, training)
• Website and social media improvements
• Legal and regulatory compliance

We also collect certain technical information (e.g., IP address, browser type) during your visits to our platforms to enhance your user experience.

8. Sharing Your Information

Your information may be shared with:

• Affiliated companies
• Service providers and agents
• Law enforcement or regulatory bodies (if required)

If data is transferred outside the UK or EU, appropriate safeguards will be implemented to ensure data security.

9. Data Security

We employ robust security measures to protect your information, including:

• Secure storage environments
• SSL encryption for sensitive transactions
• Network firewalls and antivirus software
• Staff training on data protection practices

In case of a data breach, we have protocols in place to respond quickly and limit any potential harm.

10. Your Rights Under GDPR

You have the following rights:

• Right to transparency: Know how and why your data is processed
• Right to access: Request a copy of your personal data (Subject Access Request)
• Right to rectification: Correct inaccurate or incomplete data
• Right to restrict processing: Pause data use under specific circumstances
• Right to erasure: Request deletion of your data where appropriate
• Right to object to marketing: Opt-out of direct marketing at any time

To exercise any of these rights, please contact us with sufficient proof of identity.

11. Policy Updates

This policy was first published on May 20, 2018, and last updated on January 24, 2024. We regularly review and may amend this notice to reflect changes in regulations or our business practices. Please check this page periodically.

12. Contact Information

If you have questions or concerns about this policy or your personal data, please contact us:

• Email: privacy@dcacades.com
• Phone: +44 (0) 8067544174

If you are not satisfied with our response, you may contact the Information Commissioner’s Office (ICO) at https://ico.org.uk/concerns/ or call 0303 123 1113.

 

DCACADES SOLUTIONS COOKIES POLICY

Cookies Policy

This Cookies Policy explains how Dcacades Solutions Ltd ("we", "us", and "our") uses cookies and similar technologies when you visit our website. By continuing to browse our site, you are agreeing to our use of cookies in accordance with this policy.

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, tablet) by websites that you visit. They are widely used to make websites work more efficiently and to provide information to the owners of the site. Cookies can be "persistent" or "session" cookies.

2. How We Use Cookies

We use cookies to:

• Understand and improve your user experience on our website;
• Enable core functionality such as security, network management, and accessibility;
• Store your preferences and settings;
• Analyse how our website is used to improve its performance;
• Personalise content and ads, and provide social media features;
• Track your browsing habits to deliver tailored advertising.

3. Types of Cookies We Use

(a) Strictly Necessary Cookies

These cookies are essential for you to browse the website and use its features, such as accessing secure areas of the site. Without these cookies, services you have asked for cannot be provided.

(b) Performance Cookies

These cookies collect information about how visitors use a website, for instance, which pages visitors go to most often. These cookies do not collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous.

(c) Functionality Cookies

These cookies allow the website to remember choices you make (such as your user name, language, or the region you are in) and provide enhanced, more personal features.

(d) Targeting/Advertising Cookies

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of the advertising campaign.

4. Third-Party Cookies

We may also use third-party services such as Google Analytics, Facebook, LinkedIn, or Twitter, which may set their own cookies. We do not control the use of these third-party cookies, and you should check the relevant third party's website for more information.

5. Your Choices Regarding Cookies

When you first visit our website, you will be presented with a cookie banner requesting your consent to use cookies. You can manage your preferences at any time by adjusting your browser settings to:

• Accept all cookies;
• Notify you when a cookie is set;
• Block some or all cookies.

Please note that if you choose to block cookies, you may not be able to access all or parts of our website, and some features may not function properly.

For more information on how to manage cookies, visit:

• www.aboutcookies.org
• www.allaboutcookies.org

6. Changes to This Cookies Policy

We may update this Cookies Policy from time to time to reflect changes in the law or our data practices. Please check this page periodically for updates. The date this policy was last revised is displayed at the bottom of this page.

7. Contact Us

If you have any questions or concerns about this Cookies Policy, please contact us at:
Email: privacy@dcacades.com
Phone: +44 (0) 8067544174

Last Updated: April 11, 2025

 

DCACADES SOLUTIONS TERMS AND CONDITIONS

1. Application

1.1 These Terms and Conditions apply to the provision of Services by the Supplier to the Client.

1.2 In case of conflict between these Terms and Conditions and any other terms (of the Student/Client or otherwise), these Terms and Conditions shall prevail unless expressly agreed otherwise by the Supplier in writing.

1.3 This website is not intended for or designed to attract children under the age of 16. We do not knowingly collect personal information from anyone under 16. If you are under 16 and wish to use this site requiring you to submit personal information, please have your parent or guardian do so on your behalf.

2. Definitions and Interpretation

2.1 In these Terms and Conditions, unless the context requires otherwise:

• ‘Business Day’ means a day (excluding Saturdays) when banks are generally open for normal banking transactions (excluding solely for trading and settlement in Euros);
• ‘Student/Client’ means any individual, firm, or corporate body (including successors and assigns) purchasing services from the Supplier;
• ‘Commencement Date’ refers to the start date of the agreement as specified in the Schedule;
• ‘Fees’ are the charges payable by the Client under Clause 4 following the Terms of Payment;
• ‘Services’ are those provided by the Supplier to the Client as detailed in the Schedule;
• ‘Supplier’ refers to Decades Solutions Limited;
• ‘Terms of Payment’ are the payment terms for Fees outlined in the Schedule.

2.2 Unless context requires otherwise:

• ‘writing’, or any similar expression, includes communication by electronic, facsimile, or similar means;
• ‘a statute’ or provision thereof refers to that statute or provision as amended or re-enacted;
• ‘these Terms and Conditions’ include these Terms and Conditions and any amendments or supplements;
• ‘Schedule’ means a schedule attached to these Terms and Conditions;
• ‘Clause’ or ‘paragraph’ refers to a Clause of these Terms and Conditions (excluding Schedules) or a paragraph of the relevant Schedule;
• ‘Party’ or ‘Parties’ refers to the parties to these Terms and Conditions.

2.3 Headings are for convenience and do not affect interpretation.

2.4 Singular includes plural and vice versa.

2.5 References to any gender include all genders.

3. The Services

3.1 From the Commencement Date, the Supplier shall provide the Services to the Student/Client upon receipt of Fees as per the Terms of Payment.

3.2 The Supplier will exercise reasonable care and skill in providing the Services.

3.3 The Supplier will make every effort to fulfill obligations under these Terms and Conditions, but time is not essential for performance.

3.4 Course materials are in English, and it is the responsibility of the Student/Client to be proficient in written and spoken English to complete the course satisfactorily.

4. Fees

4.1 The Student/Client agrees to pay the Fees according to the Terms of Payment.

4.2 The Student/Client will compensate the Supplier for additional services not specified in the Schedule at the Supplier’s prevailing daily rate at the time, or as otherwise agreed. Charges for additional services are in addition to amounts due for expenses.

4.3 All sums due under these Terms and Conditions are exclusive of any value-added or other taxes (excluding corporation tax) for which the Party is liable.

5. Payment

5.1 Both Parties must make all required payments under these Terms and Conditions before services commence. Upon agreement to provide services by the Supplier and purchase of said services by the Student/Client, an invoice in Pounds Sterling for the agreed amount will be issued. Payment must clear in our UK bank before service delivery, without set-off, withholding, or deduction except as required by law.

6. Refunds, Cooling Off Period, and Deferment

6.1 The Student/Client may cancel within 30 days of placing an order. Order placement includes written confirmation, issuance of a purchase order number, or payment. Upon cancellation, a full refund of all Fees will be promptly issued to the original payment method. Refunds via cheque will be issued once cleared in the company’s bank account. Credit or debit card refunds will be credited back once funds are received in the company’s account, which may take up to 30 days.

6.2 Deferment requests must be made in writing to our support team, specifying reasons and duration. Each deferment request will be evaluated individually, potentially pausing course access, cancelling with or without refund, or requiring a reinstatement fee, as decided at the time.

7. Variations and Amendments

7.1 We reserve the right to modify the content and availability of course materials at any time, in accordance with the requirements set by the awarding body.

8. Registrations and Examinations

8.1 The Student/Client is responsible for notifying the Supplier of their preferred examination location and date at least eight weeks before the scheduled exam date (NEBOSH only).

8.2 If the Student/Client wishes to sit the examination at a test center other than the Supplier's location, the Student/Client will be responsible for making their own registration arrangements and covering any additional fees payable to the exam center, such as universities or British Councils (NEBOSH only).

8.3 If the Student/Client wishes to sit the examination on a date different from the Supplier's scheduled dates, the Student/Client is responsible for handling their own registration and any additional fees.

8.4 Apart from the situations mentioned in clauses 8.2 and 8.3, the Supplier will handle the registration of the Student/Client with the relevant awarding body where applicable.

8.5 Unless otherwise agreed in writing, exam fees must be paid at the time of booking the examination.

9. Licence to Use the eLearning Service

9.1 Each purchase of our eLearning service provides a single user license. The Student/Client will be assigned a unique ‘username’ and ‘password’ for access.

9.2 Each license has a predefined lifespan, depending on the course. For instance, IOSH courses expire after six months, and NEBOSH courses expire after one year.

9.3 Each license allows the Student/Client access to the course materials 24 hours a day, 365 days a year.

9.4 Each license includes access to personal tutor support via e-mail.

9.5 Deferment of the course is not allowed unless granted in writing by a Director of Decades Solutions.

10. Termination

10.1 The Supplier may terminate the agreement immediately and without refund if the Student/Client breaches any obligations under these Terms and Conditions. This includes, but is not limited to:

• 10.1.1 Failure by the Student/Client to pay for agreed services on time.
• 10.1.2 Inappropriate conduct by the Student/Client towards staff, other students, or on forums/chat rooms.
• 10.1.3 The Student/Client entering liquidation (other than for a bona fide amalgamation or reconstruction) or making arrangements with creditors before payment.
• 10.1.4 The Student/Client becoming bankrupt or unable to pay debts under Section 123 of the Insolvency Act 1986 before payment is made.
• 10.1.5 The Student/Client ceasing or threatening to cease business operations before agreed payment is made.
• 10.1.6 Any circumstances beyond the reasonable control of the Supplier (including but not limited to the termination of service through no fault of the Supplier) that necessitate the termination of service before payment is made.

10.2 If termination occurs under sub-Clause 10.1, the Supplier will retain any sums already paid by the Student/Client, without prejudice to other rights the Supplier may have, whether under law or otherwise.

11. Liability

11.1 If the Supplier fails to perform the Services with reasonable care and skill, the Supplier will carry out remedial actions at no extra cost to the Student/Client.

11.2 The Student/Client shall indemnify the Supplier against all damages, costs, claims, and expenses arising from loss or damage to any equipment (including third-party equipment) caused by the Student/Client or their agents or employees.

11.3 The Supplier shall not be liable to the Student/Client or in breach of these Terms and Conditions due to any delay or failure in performing its obligations, if the delay or failure was caused by circumstances beyond the Supplier’s reasonable control.

12. Force Majeure

12.1 Neither the Student/Client nor the Supplier shall be liable for failure or delay in performing their obligations under these Terms and Conditions due to causes beyond their reasonable control, including but not limited to power failure, Internet Service Provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action, or any other event beyond the control of the Party in question.

13. Waiver

13.1 No waiver by the Supplier of any breach of these Terms and Conditions by the Student/Client will be considered as a waiver of any subsequent breach of the same or any other provision. A waiver of any term or provision is effective only if given in writing and signed by the waiving Party and is limited to that specific instance.

13.2 No delay or failure by either Party in exercising any right, power, or privilege under these Terms and Conditions will operate as a waiver, nor will any partial exercise preclude further exercise of the same or other rights.

14. Severance

14.1 If any provision of these Terms and Conditions is found to be unlawful, invalid, or unenforceable, such provision shall be severed from the remaining provisions, which will remain valid and enforceable.

15. Copyright

15.1 The Supplier retains all copyrights and other rights in connection with the products of or related to the provision of Services or facilities. The Supplier reserves the right to take appropriate actions to prevent or restrain any infringement of such rights.

16. Notices

16.1 All notices under these Terms and Conditions shall be in writing and deemed duly given if signed by, or on behalf of, a duly authorized officer of the Party giving the notice.

16.2 Notices will be deemed duly given:

• 16.2.1 When delivered by courier or other messengers (including registered mail) during normal business hours.
• 16.2.2 When sent via fax or e-mail, and a successful transmission report or return receipt is generated.
• 16.2.3 On the fifth business day following mailing, if sent by national mail with prepaid postage.
• 16.2.4 On the tenth business day following mailing, if sent by airmail with prepaid postage.

In each case, the notice should be addressed to the most recent address, e-mail address, or facsimile number notified by one Party to the other Party.

16.3 Service of any document for legal proceedings related to these Terms and Conditions shall be made by delivering it to the other Party at its registered or principal office or any other address provided by the other Party.

17. Law and Jurisdiction

17.1 These Terms and Conditions will be governed by the laws of England and Wales.

17.2 Any dispute between the Parties arising from these Terms and Conditions will fall under the jurisdiction of the courts of England and Wales.

18. Complaints Procedure – A Guide for Students

We are committed to delivering high-quality education and services to our students from enrollment to the awarding of certificates. We value feedback and use complaints to improve the student experience. If something goes wrong or you are dissatisfied, please do not hesitate to raise your concerns. You should feel free to do so without fear of disadvantage. The procedure for submitting complaints is outlined below.

Complaints Procedure

What is a Complaint?

A complaint is any expression of dissatisfaction regarding our actions, inaction, or the standard of service provided by us or on our behalf.

What Can I Complain About?

You can raise a complaint about the following:

• The quality and standard of any service we provide.
• Failure to provide a service.
• The quality of our facilities or learning resources.
• Unfair treatment or inappropriate behaviour by a student or staff member.
• The failure of Dcacades Solutions to follow an appropriate administrative process.
• Dissatisfaction with the policies of Dcacades Solutions.

Your complaint may involve multiple aspects, multiple departments, or individuals working on our behalf.

What Can’t I Complain About?

Certain issues are outside the scope of our complaints procedure, including:

• A routine, first-time request for a service.
• A request under Freedom of Information or Data Protection legislation.
• A request for information or an explanation of policy or practice.
• An appeal regarding an academic decision on assessment or admission.
• An issue that is being, or has been, considered by a court or tribunal.
• A request for compensation only.
• An attempt to have a previously concluded complaint reconsidered after a final decision has been made.

We will not typically treat information received through routine feedback mechanisms, such as responses to questionnaires, as complaints.

If other procedures or rights of appeal may help resolve your concerns, we will provide information and guidance on how to proceed.

Who Can Complain?

Anyone who receives, requests, or is directly affected by the services of Dcacades Solutions can make a complaint. We encourage individuals to approach us directly, but complaints can also be submitted by a representative, friend, or family member, provided that clear written authority is given to both the representative and us.

How Do I Complain?

You may submit a complaint in person, by phone, in writing, or via email. We find that issues are resolved more effectively if raised promptly and directly with the service concerned. To resolve the matter on the spot, please contact the relevant department.

When submitting a complaint, please include the following:

• Your full name and address.
• A detailed description of the complaint.
• A clear account of what has gone wrong.
• What you would like us to do to resolve the issue.

Is There a Time Limit for Making a Complaint?

Typically, complaints must be submitted within six months of:

• The issue arising, or
• Finding out that there is a reason to complain.

In exceptional cases, we may accept a complaint beyond the time limit. If you believe the time limit should not apply, please explain why.

What Will Happen if I Complain?

Our complaints procedure consists of two stages:

Stage 1 – Front-line Resolution

We aim to resolve complaints promptly and as close to the point of service delivery as possible. This may involve providing an on-the-spot apology, explanation, and immediate corrective action. If possible, raise your concerns with the relevant staff member in person, by phone, in writing, or via email.

We will provide our decision at Stage 1 within five working days unless exceptional circumstances arise.

If you are dissatisfied with the response at Stage 1, we will inform you of the next steps. You may choose to escalate your complaint to Stage 2.

Stage 2 – Complaint Investigation

Stage 2 addresses complaints that were not resolved at Stage 1, or that are complex and require a more detailed investigation. We encourage complaints to be submitted in writing to ensure clarity and to facilitate the investigation. Complaints made in person or by phone will also be accepted.

At Stage 2, we will:

• Acknowledge receipt of your complaint within three working days and inform you of the person handling your case.
• Discuss the complaint to understand the reasons for dissatisfaction and the desired outcome.
• Provide a full response to the complaint as soon as possible, and within 20 working days.

If the investigation takes longer than 20 working days, we will inform you of the delay, agree on revised time limits, and keep you updated on progress.

NEBOSH-Specific Complaints

If you are dissatisfied with the outcome of our internal complaints process, you may escalate your complaint directly to NEBOSH. The NEBOSH complaints procedure is available on their website.

If the NEBOSH qualification is accredited by SQA Accreditation and the assessment took place within the UK, you may also seek regulatory advice from SQA Accreditation. More details are available on the NEBOSH website.

Pass Guarantee

When you purchase a course from us, you must complete it within six months for IOSH courses and 12 months for NEBOSH courses. If you take the exam within the first year and do not pass, we will continue to support you until you succeed. You will retain access to the course and tutor support for as long as necessary for you to pass.

Price Match Guarantee

If you find a cheaper price for the same course elsewhere, we will match or beat the price. You need to provide a link to the website with the lower price or a written quote from the other course provider. We reserve the right to investigate further upon receiving your request.

Payment Plan Option

If you opt for a payment plan to pay for your course, you authorize Dcacades Solutions to debit your bank account for the agreed amount until your account is fully paid. Failure to comply may result in suspension of your course, and your account may be sent to collections, where penalties or interest may apply.

If you are using PayPal for your payment plan, you authorize Dcacades Solutions to debit your PayPal account via a reference transaction. The payment terms are set before you purchase the course, and by completing the purchase, you agree to the specified amounts and intervals.

Should you need to cancel the payment plan before full payment is made, you may do so through your PayPal account. However, cancellation will result in course suspension and may lead to your account being sent to collections.

DCACADES SOLUTIONS PRIVACY POLICY

Privacy Policy

Dcacades Solutions Ltd takes your privacy very seriously. This Privacy Policy outlines how we collect, use, store, and share your personal information when you interact with us. Please read this notice carefully, as it includes important details regarding your rights and how we protect your data. This policy is in accordance with the General Data Protection Regulation (GDPR).

1. Who We Are

When this notice refers to "we," "us," or "Dcacades Solutions," it means Dcacades Solutions Ltd and its associated operational entities.

2. Information We Collect

We collect information when you:

• Register with us
• Purchase our products or services
• Contact us or provide feedback
• Post content on our website or social media platforms
• Complete customer surveys
• Participate in promotions or competitions

We may also receive information from third parties, such as accreditation or awarding bodies.

Information collected may include (but is not limited to):

• Full name
• Contact details (e.g., email address, phone number)
• Date of birth
• Payment information
• Accessibility and dietary requirements (if applicable)

We may share your data with trusted third parties such as ticketing agents, social media agencies, website hosts, event promoters, and affiliates, but only with your consent for marketing or service-related purposes.

3. Data Retention

Your personal data will be retained only for as long as necessary to fulfill the purposes for which it was collected or as required by law. We may retain data to:

• Conduct audits
• Fulfil legal obligations
• Resolve disputes

4. Information About Third Parties

If you provide information on behalf of another individual (e.g., employees, directors, officers), you must confirm that they have consented to:

• The processing of their personal data
• Receiving data protection notices
• The processing of potentially sensitive data

5. Systems Used for Data Processing

We may process data through:

• Our computer networks
• Email and messaging systems
• Internet and telecommunication services
• Third-party platforms (e.g., Google, Facebook)

6. Cookies

Our website uses cookies to:

• Track usage and behavior
• Monitor site activity
• Improve user experience

You may manage or disable cookies via your web browser settings. Please note that disabling cookies may affect website functionality.

7. Reasons for Processing Your Data

We process your personal information for various legitimate purposes, including:

• Providing our services
• Customer profiling and analytics
• Marketing communications (with consent)
• Customer service and feedback
• Operational needs (e.g., record keeping, training)
• Website and social media improvements
• Legal and regulatory compliance

We also collect certain technical information (e.g., IP address, browser type) during your visits to our platforms to enhance your user experience.

8. Sharing Your Information

Your information may be shared with:

• Affiliated companies
• Service providers and agents
• Law enforcement or regulatory bodies (if required)

If data is transferred outside the UK or EU, appropriate safeguards will be implemented to ensure data security.

9. Data Security

We employ robust security measures to protect your information, including:

• Secure storage environments
• SSL encryption for sensitive transactions
• Network firewalls and antivirus software
• Staff training on data protection practices

In case of a data breach, we have protocols in place to respond quickly and limit any potential harm.

10. Your Rights Under GDPR

You have the following rights:

• Right to transparency: Know how and why your data is processed
• Right to access: Request a copy of your personal data (Subject Access Request)
• Right to rectification: Correct inaccurate or incomplete data
• Right to restrict processing: Pause data use under specific circumstances
• Right to erasure: Request deletion of your data where appropriate
• Right to object to marketing: Opt-out of direct marketing at any time

To exercise any of these rights, please contact us with sufficient proof of identity.

11. Policy Updates

This policy was first published on May 20, 2018, and last updated on January 24, 2024. We regularly review and may amend this notice to reflect changes in regulations or our business practices. Please check this page periodically.

12. Contact Information

If you have questions or concerns about this policy or your personal data, please contact us:

• Email: privacy@dcacades.com
• Phone: +44 (0) 8067544174

If you are not satisfied with our response, you may contact the Information Commissioner’s Office (ICO) at https://ico.org.uk/concerns/ or call 0303 123 1113.

 

DCACADES SOLUTIONS COOKIES POLICY

Cookies Policy

This Cookies Policy explains how Dcacades Solutions Ltd ("we", "us", and "our") uses cookies and similar technologies when you visit our website. By continuing to browse our site, you are agreeing to our use of cookies in accordance with this policy.

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, tablet) by websites that you visit. They are widely used to make websites work more efficiently and to provide information to the owners of the site. Cookies can be "persistent" or "session" cookies.

2. How We Use Cookies

We use cookies to:

• Understand and improve your user experience on our website;
• Enable core functionality such as security, network management, and accessibility;
• Store your preferences and settings;
• Analyse how our website is used to improve its performance;
• Personalise content and ads, and provide social media features;
• Track your browsing habits to deliver tailored advertising.

3. Types of Cookies We Use

(a) Strictly Necessary Cookies

These cookies are essential for you to browse the website and use its features, such as accessing secure areas of the site. Without these cookies, services you have asked for cannot be provided.

(b) Performance Cookies

These cookies collect information about how visitors use a website, for instance, which pages visitors go to most often. These cookies do not collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous.

(c) Functionality Cookies

These cookies allow the website to remember choices you make (such as your user name, language, or the region you are in) and provide enhanced, more personal features.

(d) Targeting/Advertising Cookies

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of the advertising campaign.

4. Third-Party Cookies

We may also use third-party services such as Google Analytics, Facebook, LinkedIn, or Twitter, which may set their own cookies. We do not control the use of these third-party cookies, and you should check the relevant third party's website for more information.

5. Your Choices Regarding Cookies

When you first visit our website, you will be presented with a cookie banner requesting your consent to use cookies. You can manage your preferences at any time by adjusting your browser settings to:

• Accept all cookies;
• Notify you when a cookie is set;
• Block some or all cookies.

Please note that if you choose to block cookies, you may not be able to access all or parts of our website, and some features may not function properly.

For more information on how to manage cookies, visit:

• www.aboutcookies.org
• www.allaboutcookies.org

6. Changes to This Cookies Policy

We may update this Cookies Policy from time to time to reflect changes in the law or our data practices. Please check this page periodically for updates. The date this policy was last revised is displayed at the bottom of this page.

7. Contact Us

If you have any questions or concerns about this Cookies Policy, please contact us at:
Email: privacy@dcacades.com
Phone: +44 (0) 8067544174

Last Updated: April 11, 2025