DCACADES SOLUTIONS PRIVACY POLICY

 

Dcacades Solutions Ltd takes your privacy very seriously. This Privacy Policy outlines how we collect, use, store, and share your personal information when you interact with us. Please read this notice carefully, as it includes important details regarding your rights and how we protect your data. This policy is in accordance with the General Data Protection Regulation (GDPR).

 

1. Who We Are

When this notice refers to "we," "us," or "Dcacades Solutions," it means Dcacades Solutions Ltd and its associated operational entities.

2. Information We Collect

We collect information when you:

• Register with us
• Purchase our products or services
• Contact us or provide feedback
• Post content on our website or social media platforms
• Complete customer surveys
• Participate in promotions or competitions

We may also receive information from third parties, such as accreditation or awarding bodies.

Information collected may include (but is not limited to):

• Full name
• Contact details (e.g., email address, phone number)
• Date of birth
• Payment information
• Accessibility and dietary requirements (if applicable)

We may share your data with trusted third parties such as ticketing agents, social media agencies, website hosts, event promoters, and affiliates, but only with your consent for marketing or service-related purposes.

3. Data Retention

Your personal data will be retained only for as long as necessary to fulfill the purposes for which it was collected or as required by law. We may retain data to:

• Conduct audits
• Fulfil legal obligations
• Resolve disputes

4. Information About Third Parties

If you provide information on behalf of another individual (e.g., employees, directors, officers), you must confirm that they have consented to:

• The processing of their personal data
• Receiving data protection notices
• The processing of potentially sensitive data

5. Systems Used for Data Processing

We may process data through:

• Our computer networks
• Email and messaging systems
• Internet and telecommunication services
• Third-party platforms (e.g., Google, Facebook)

6. Cookies

Our website uses cookies to:

• Track usage and behavior
• Monitor site activity
• Improve user experience

You may manage or disable cookies via your web browser settings. Please note that disabling cookies may affect website functionality.

7. Reasons for Processing Your Data

We process your personal information for various legitimate purposes, including:

• Providing our services
• Customer profiling and analytics
• Marketing communications (with consent)
• Customer service and feedback
• Operational needs (e.g., record keeping, training)
• Website and social media improvements
• Legal and regulatory compliance

We also collect certain technical information (e.g., IP address, browser type) during your visits to our platforms to enhance your user experience.

8. Sharing Your Information

Your information may be shared with:

• Affiliated companies
• Service providers and agents
• Law enforcement or regulatory bodies (if required)

If data is transferred outside the UK or EU, appropriate safeguards will be implemented to ensure data security.

9. Data Security

We employ robust security measures to protect your information, including:

• Secure storage environments
• SSL encryption for sensitive transactions
• Network firewalls and antivirus software
• Staff training on data protection practices

In case of a data breach, we have protocols in place to respond quickly and limit any potential harm.

10. Your Rights Under GDPR

You have the following rights:

• Right to transparency: Know how and why your data is processed
• Right to access: Request a copy of your personal data (Subject Access Request)
• Right to rectification: Correct inaccurate or incomplete data
• Right to restrict processing: Pause data use under specific circumstances
• Right to erasure: Request deletion of your data where appropriate
• Right to object to marketing: Opt-out of direct marketing at any time

To exercise any of these rights, please contact us with sufficient proof of identity.

11. Policy Updates

This policy was first published on May 20, 2018, and last updated on January 24, 2024. We regularly review and may amend this notice to reflect changes in regulations or our business practices. Please check this page periodically.

12. Contact Information

If you have questions or concerns about this policy or your personal data, please contact us:

• Email: privacy@dcacades.com
• Phone: +44 (0) 8067544174

If you are not satisfied with our response, you may contact the Information Commissioner’s Office (ICO) at https://ico.org.uk/concerns/ or call 0303 123 1113.